I am not sure what the purpose of the app is, but its definitely not convenience.

So I have a package arrived on Fri and I know I cant wait home all day for the delivery and signature - thats fine, I request a pick up service at 10a through the app and I get the update until 1p, but it also changing the delivery date on Monday - shouldnt that be noticed for the request when I do so? Also- there is no obvious options says "hold at costumer service", its after I phone the ups and I get to know that its an option (albeit a very, very inconvenienced one). So- what is the purpose of the app since it only bring me more trouble when using it? Just delete it and go online, ita simply much more developed.

Zodiac0807 about UPS, v3.3.1