UPS Mobile App Reviews

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The latest build can no longer be used on the iPad

Well, apart from the fact that were all *still* waiting for a native iPad release, the bad news is that your latest build for iphone can no longer be used in compatibility mode on the iPad: on the delivery planner tab, its no longer possible to browse trough the end of the list, because the app doesnt want to stay on the last entry, it jumps immediately to the previous one. This way your app is completely useless. Please fix it.

I cant track shipments if im logged in


All I get is a black screen. My phone is all up to date.


The app did not refresh the status of my package like the website did. The website was more accurate and up to date


For a large company this is a terrible app. It is 2016, no iPad version and the iPhone versions does not track. Website is accurate but this app failed with 3 different packages. Fire the company who designed it and start over. Stop trying to advertise within the app. We are already using UPS or we would not be using the app. Will no longer ship UPS till this is fixed and reviews improve.


Some of the reviews state that all they get is a black screen. Others are happy with the app. I figured since it was free, Id download it and see for myself. Open the app, see a quick Hello UPS then total blackness. Blacker than night. Blacker than coal. Too bad I cant give zero stars for this app. Hope they fix it, but if they dont, Ill use the website.

Absolutely terrible!!

Open the app to total blackness. Nothing. Nada. Zilch. Been this way for far too long-plenty of time to correct it. FAIL

Does work and track packages

I read all the reviews and people said it didnt track. It just so happen that I copied the tracking number of my package then I found this app. Soon as the app was downloaded it read my copy board and asked if this was the package number that I was trying to track. Typed "yes" and automatically it did its thing and found the package and location point.

Difficult to select last delivery

If there are more than one deliveries listed on the home page, included passed deliveries, the later deliveries get pushed further down the screen and cannot be selected. This makes the app pretty much useless at that point.

Its ok

It works fine for me


Totally useless. Cannot scroll down even though you can partially see there is information below.


Downloaded and installed after major prompting on web hoping to be able not lose a day of work waiting for package...useless!! The packages today page on the app said: no packages today!! Then at 2pm the driver shows up with...wait for it....a package!!!!! Bravo ups for making a useless app. Nice colors though.

Cant open

Opened app screen stayed black closed re open still nothing I even uninstalled and re installed same story at least its free


For me it is particularly useful. No issues and it as accurate as the website.

As bad as their delivery service.

The app doesnt show you the right info and you cant copy/paste your tracking number so when you go to their website you have to retype the long, mixed-letters-and-numbers tracking number all over again.

Works Perfect

As previous reviewer posted, app automatically finds copied tracking numbers and tracks packages. All screens and options were fluid in use and perform flawlessly. Negative posters must work for the competition...


Terrible app, terrible delivery service. always give me an expected date and nothing is ever on time.

Doesnt work useless app

I have newest iPhone 6s cant believe a company like ups cant even run a app properly it only works on iPad

Very confusing app

Keeps saying UPS will contact the receiver and they never do so the parcel remains in limbo (and this is not the first time this has happened). The app does not let you communicate with UPS in this case. Of course then calling them to resolve is a royal pain with lots of runarounds. Also very difficult to change and then confirm the new delivery address.

Brown is the New Black

Like many others, all I get is a black screen. I rely on tracking and being able to do so easily and efficiently informs my decision on which carrier to use. Fix this app and build in notifications as packages arrive at subsequent points on their journey.

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